Tom was late to the appointment, although he did keep me notified as to when he was coming. I was about to cancel and I am glad I didn’t. Thought this was a simple job but it was not. He had tried two different remedies, none of which worked. He let me know the contractor that did my kitchen installed the pipes incorrectly and he couldn’t get to the clog with traditional methods. He finally used a tool that removed the clog. He worked upstairs and down, being very thorough. Also cleaned up and was reasonable with the charge. Also he was honest about something else I thought I needed done, he said probably not. Would definitely recommend.